Refund Policy

Last updated: January 9, 2026

Our Commitment

We want you to be completely satisfied with every purchase. If a product isn't working for you, email us within 30 days and we'll sort out a refund — no lengthy process.

Eligibility

To qualify for a refund, your request must meet the following conditions:

• The refund request is submitted within 30 days of the original purchase date.
• The product has not been used to build and launch a production application that has generated revenue.
• The product was purchased directly from s7even studio (not via a third-party reseller).
• The request is submitted by the original purchaser using the email address on the order.

How to Request a Refund

To request a refund:

• Email [email protected] with your order reference (found in your confirmation email)
• Include a brief description of the issue (helps us improve our products)
• We will confirm receipt within 24 hours and process your refund within 5–7 business days

Non-Refundable Situations

We reserve the right to decline a refund in the following circumstances:

• The 30-day window has expired
• The product has been used to build a revenue-generating production site
• The account has a history of repeated refund requests across multiple purchases
• The product was purchased as part of a bundle and significant portions have been actively used

Partial Refunds

For bundle purchases, we may offer partial refunds if you are dissatisfied with specific components of a bundle but have actively used others. This is assessed case by case at our discretion.

Processing Time

Refunds are initiated within 5–7 business days of approval and are returned to the original payment method in USD. Depending on your payment provider and bank, it may take an additional 3–10 business days for funds to appear in your account. Stripe processes all payments and refunds on our behalf.

Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks incur fees for both parties. We will always do our best to resolve issues quickly and fairly through our refund process.

Contact

For refund enquiries: [email protected]
For general support: Contact form